Thank you for choosing Ozaquarium Distributors for your aquarium supply needs. We are committed to providing a seamless and reliable shipping experience for our customers across Australia. Please read our shipping policy carefully to understand the terms and conditions regarding the shipment of your orders.
1. Order Processing:
- Once your order is placed, we strive to process and ship it as quickly as possible.
- Order processing may take up to 2 business days from the date of purchase.
- Please ensure that your shipping information is accurate and complete to avoid any delays or delivery issues.
2. Shipping Methods:
- We offer multiple shipping methods to cater to your preferences and requirements.
- The available shipping methods will be displayed during the checkout process.
- Please note that certain products or locations may have specific shipping restrictions or limitations.
3. Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- The shipping charges will be clearly displayed at the checkout before you finalize your purchase.
- Occasionally, we may offer free shipping promotions or discounts, which will be communicated on our website or through promotional materials.
4. Shipping Timeframes:
- The estimated delivery time depends on the shipping method selected and the destination.
- Standard shipping within Australia usually takes 3-7 business days, excluding any unforeseen delays or disruptions.
- Expedited shipping options may be available for faster delivery, with estimated timeframes provided during checkout.
5. Tracking and Notifications:
- Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.
- You can use this tracking information to monitor the progress of your shipment.
- We also provide order status updates through email or your online account, keeping you informed about the shipping process.
6. International Shipping:
- Currently, we only ship within Australia and do not offer international shipping options.
- We apologize for any inconvenience this may cause and encourage international customers to explore local alternatives for their aquarium supply needs.
7. Order Modifications and Address Changes:
- If you need to modify your order or update the shipping address, please contact our customer support team as soon as possible.
- We will do our best to accommodate your request, provided the order has not already been processed for shipment.
8. Order Tracking and Delivery Issues:
- In case of any issues with your shipment, such as delays or delivery discrepancies, please reach out to our customer support team.
- We will work diligently to resolve the problem and ensure you receive your order in a timely manner.
Note: This shipping policy is subject to change without prior notice. Any updates or revisions will be communicated on our website.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team, who will be happy to assist you.